Printer Support Blog

The iPhone 11 Pros, Apple

If you head over to Apple.com right now, the first thing you’ll see at the top of the page is the iPhone 11 Pro. It boats pro cameras, a pro display, and pro performance alongside an image of a triple-camera array that looks intense. Inside, Apple calls it “the first iPhone powerful enough to be called Pro.”

Hogwash. The iPhone 11 Pro runs the same A13 Bionic processor as the iPhone 11. It has many of the same camera features, including the new ultra wide lens. And the battery life, while rated for a fantastic 18 or 20 hours of video playback, isn’t all that much better than the iPhone 11’s 17 hours. In fact, in its intro teaser vid, the only feature Apple showed off was the camera bump.

Basically, the iPhone 11 Pro is no more “Pro” than the iPhone XS was yesterday. Apple merely decided it was time to slap a new name on the iPhone to shake things up and tossed a $26 18W USB-C adapter in the box. And in doing so, it cheapened the “Pro” name for every other product line.

two watches Apple increase the size of the screen last year
A ‘Pro’ by any other name
When we first heard about the iPhone Pro, it instantly conjured images of a radical new device with a host of rumored new features: A USB-C port. ProMotion display. Apple Pencil support. Higher base storage. Maybe even microSD card support and a Smart Connector.

That’s what makes the “Pro” name so frustrating. Apple could have differentiated the phones in real ways, adding value to the upper end without diminishing the entry-level model. A better processor, more base storage, USB-C, or any of the rumored features we didn’t get—reverse wireless charging, Apple Pencil support—would have gone a long way toward making the iPhone 11 Pro truly worthy of its name.

Instead we got an iPhone XS 2 with the wrong name. But hey, at least Apple didn’t hike the “Pro” price.

New zero-day Android exploit targets Pixel

Google’s Project Zero team is warning Pixel, Pixel 2, Galaxy S9, Huawei P20, and millions of other Android phone users that a new zero-day vulnerability could let a hacker take full control of your phone. And what’s worse, there is evidence that it is being actively exploited in the wild.

As first spotted by Ars Technica, the issue was first patched in the December 2017 security update, but several phones are “still vulnerable based on source code review.” According to Google, the phones at risk include:

Pixel and Pixel 2
Samsung Galaxy S7, S8, and S9
Huawei P20
Xiaomi Redmi 5A
Xiaomi Redmi Note 5
Xiaomi A1
Oppo A3
Moto Z3

Google escalated the bug from a 30-day public disclosure to a 7-day one after discovering that it was actively being exploited by the NSO group, a known Israeli-based “developer of exploits.” As Ars Technica explains, the group was previously connected to the Pegasus spyware that cropped up in 2016 on mobile devices.

In a statement, Google assured that a fix will be available soon: “Pixel 1 and 2 devices will be protected with the October Security Release, which will be delivered in the coming days. Additionally, a patch has been made available to partners in order to ensure the Android ecosystem is protected against this issue.” The Pixel 3 and 3a are not affected by the exploit.

While the likelihood of this vulnerability impacting your phone is still slim, you should probably stay away from untrusted apps until the October security update arrives.

Abigail Smith is an inventive person who has been doing intensive research in particular topics and writing blogs and articles on Lexmark Printer Support and many other related topics. He is a very knowledgeable person with lots of experience.

The premier entry-level Apple device

When I first saw the new 7th-generation iPad, I wondered why Apple even bothered to release an updated model this year. Sure, the 10.2-inch display reveals a slight boost in size over last year’s 9.7-inch iPad, and the latest model finally has a Smart Connector, but for all that, this iPad has the same cameras and A10 processor as last year’s model, the form factor hasn’t changed significantly, and it’s even ever-so-slightly heavier. Both models still only come in 32GB and 128GB configurations, and both deliver around 10 hours of battery life. Let’s get this out of the way now: If you have last year’s 9.7-inch iPad, I see no reason to “upgrade” to this one.

Wider horizons
The biggest outward difference in the two models is that this year’s iPad is simply larger than last year’s. At 6.8 by 9.8 inches, the new model sits directly on top of last year’s refreshed iPad Air with only an extremely minimal thinness advantage in the Air’s favor to distinguish them. (Last year’s iPad measured 6.6 by 9.4 inches.) They look so similar, in fact, that I kept accidentally picking up the iPad Air while preparing this review.

That, in turn, translates into a boost in the size of the display size for the new iPad, as the unlaminated LED display comes with a resolution of 2160 by 1620 pixels compared to last year’s 2048 by 1536 pixels, although both have a pixel density of 264ppi. (The iPad Air’s 2224 by 1668 display is a tad larger than both.)

A Smart Connector without many connections
Now that the new iPad has a Smart Connector, you also also hook up the iPad Air’s Smart Keyboard (which also works with the 10.5-inch iPad Pro). The “origami” design takes a little getting used to and it only allows for one tilt angle while typing, but it’s pleasantly thin in a way most third-party keyboards are not. I also prefer keys with a little more key travel, but the chiclet design makes for easy typing and I admire how the canvas-like coating keeps crumbs, grains of sand, and similar objects from working their way under the keys.

Unfortunately, the Smart Connector isn’t as useful as it could be. Four years on, Apple’s Smart Keyboards are the only accessories they’re really good for, and we’ve yet to see the flood of compatible accessories Apple suggested we’d see.

The iPad still isn’t as versatile as a Mac, but iPadOS makes it easier to interpret the iPad as Apple’s “low-cost laptop line,” which I get the impression Apple has been wanting us to do for a while. All the better reason to release a device like this at this point in Apple’s history.

Petrified performance
Normally, the processor performance would get more attention in a review like this, but there’s not a lot to say here. It still supports the A10 processor, and as you can see from the benchmarks, it still performs about the same on iPadOS 13.1.1. On the charts, they’re virtually identical, and in fact, by sheer numbers the 9.7-inch had a (minuscule) edge in both single-core and graphical performance, which I’m tempted to attribute to its smaller screen size.

If you’re going for raw power (and future-proofing), the A12 Bionic chips in both the new iPad Air and iPad mini will serve you better and for longer. That’s not to say the 10.2-inch iPad is a clunker: I played several graphically intensive Apple Arcade games on the new model (such as Sayonara Wild Hearts) and never noticed a dip in performance. I don’t think an iPad like this will be adept at handling the full iPad version of Adobe Photoshop—if it ever comes out—but for almost every app it should serve you fine for a few more years to come.

As for everything else, little has changed. You’ll still find two speakers along the bottom, a 3.5mm headphone jack along the top, a Lightning port, and 802.11ac Wi-Fi. You’ll also still find the pitiful 1.2 megapixel FaceTime camera and a decent 8 megapixel rear camera—just enough to have a video chat with mom or scan some documents and little else. The cameras in particular serve as one of the few remaining reminders that this isn’t a “Pro” device.

The most enticing regular iPad yet
All of which brings us to the question: Just who is this iPad for? It’s certainly not for people who bought last year’s iPad, which I said was “pro enough for many of us”—and I still think that. This model performs about the same, the previous version has more established keyboard case support, and its smaller size even makes it slightly more portable. If you’re new to the iPad and you just want to play Apple Arcade games, browse the web, or watch videos, I’ll even go so far as to say you should get that model instead. It’s not that uncommon to see it selling for as low as $250 on Amazon these days, at least when you can find it in stock.

Abigail Smith is an inventive person who has been doing intensive research in particular topics and writing blogs and articles on Lexmark Printer Support and many other related topics. He is a very knowledgeable person with lots of experience.

Why the Surface Neo’s keyboard

My Microsoft a-ha! moment came not with the surprise Surface Duo Android phone, nor with the two-screened Surface Neo, but when Microsoft unfolded the wraparound keyboard accessory that shipped with its dual-screen Neo prototype.

Why? Because tapping on glass loses its appeal beyond banging out a quick text message. Actual work requires a keyboard with travel, in much the same way that we wear comfortable, cushioned shoes for walking or running. The Neo’s keyboard is emblematic of what Microsoft is trying to achieve: flexibility.

We’ve previously told you what microprocessor diversity means for Microsoft, as well as its chip partners Qualcomm, AMD, and Intel. What we thought then was that Qualcomm would enable all-day battery life (which emerged as the Surface Pro X), AMD would pump up the Surface’s graphics firepower (the 15-inch Surface Laptop 3), and Intel would power, well everything else. What we missed was Intel’s Lakefield, the compact, stacked-chip architecture which we already knew would be the foundation of dual-screen displays. That, of course, became the Surface Neo, Microsoft’s dual-screen device.

Why? Because people work in different ways. Microsoft provides a command line not just for coders, but for users who appreciate fine-grained control over their operating system. Why do people become so irritated with new Windows feature updates? Well, there are the inopportune update times, but once an update breaks the way in which a user goes about their day, it becomes a source of frustration. It breaks the “flow” that Microsoft’s chief Panos Panay so often talks about.

This brings us back to the Surface Neo, and to some extent, the Surface Duo as well. Two-in-1s have evolved beyond clamshells, providing alternative ways of viewing and interacting with information: tent mode, for example. Dual screens are the evolutionary next step, even if—and this is important—even if they’re not for everyone.

This is flexibility. This is what Microsoft understands.

About the only criticism I can come up with is that Microsoft probably should have reversed the Surface Duo and Neo brands. The dual-screen laptop feels much more like a “Duo,” and the slick, Android powered dual-display phone (that apparently works, unlike the Galaxy Fold) feels like much more of a “Neo”-like innovation. We won’t know more until we’re able to see the products–in about a year, we hope.

Quite clearly, the launch of the Surface Pro X, Surface Laptop 3, Surface Pro 7, as well the Neo and Duo represented Microsoft’s best Surface launch ever. And it wasn’t just the products themselves, but what their variety represented: the culmination of everything Microsoft has tried to achieve with Surface. Will the Neo and Duo succeed? Not for everyone. And that’s the point.

Best Android phones 2019

Choosing the best Android phone for you is a big decision. The Android universe teems with options, from superexpensive flagship phones to more affordable models that make a few calculated compromises, to models expressly designed for, say, great photography.

Chances are that whichever phone you buy, you’ll keep it for at least two years. So we’ve made picks for the best Android phone in categories spanning a variety of needs. Check out our summary list below, or keep reading for the details on each one. At the bottom of this article, we also list all our recent Android phone reviews—in case you have your eye on a model that didn’t make our cut.

Here are the latest stories:

Okay, wow: On October 2 Microsoft revealed the Surface Duo, a dual-display phone running a special version of Android. It’s already intriguing for avoiding the folding challenges of rival Samsung, yet seeming very flexible in how images move from one screen to the other. It won’t be out for another year, so we have plenty of Surface Duo questions to consider in the meantime. You have to see it, so here’s a photo.

Huawei has taken the wraps off the Mate 30 and Mate 30 Pro and it has everything you could possibly want in a late-2019 handset: all-screen industrial design, giant displays, huge batteries, and 5G. Thanks to the United States’ blacklisting of Huawei, however, these phones are missing one important thing: Google.
Android 10 is on its way, and we already have handy how-to’s for the best new features and the most important things to do first.

How we test Android phones
First and foremost, we spend at least several days with the phone under review, treating it as if it were our one and only. No number of lab tests or benchmarks will tell you as much about a phone as living with it for awhile. We’re concerned with real-world performance, stability, interface usability, camera quality, and whether proprietary features are useful or cumbersome. We use social media, check email, play games, take photos and videos in a variety of conditions, navigate around town, and do all the things most people do with their phones.

Of course, we also run extensive benchmarks: 3DMark (both Ice Storm Unlimited and Sling Shot), PCMark, GFXBench, AnTuTu, Geekbench, and Vellamo. We run all our tests with the phone set up the way it would be out of the box, without disabling any pre-installed apps or services. We do, however, make efforts to ensure benchmarks are not interrupted by notifications, and that background downloads aren’t taking place. We may not report results from all of these tests (real-world everyday performance is far more important than benchmarks), but we do share the most interesting results.

Before running each benchmark, we make sure the phone is charged to 100 percent, plugged in, and left to cool off. Phones can sometimes run slower as their batteries get low, and charging the phone can make it hot and cause the SoC to slow down. So we do our best to make sure every test starts with the phone topped off and at room temperature.

When we run battery benchmarks (PCMark and Geekbench), we calibrate the display to 200 nits and disable all auto-brightness and screen-dimming features. Display brightness plays a major role in draining your battery, and we want to create a level playing field. Of course, we also keep a close eye on how long the battery lasts in our everyday use, including screen-on time, standby time, and even how fast the battery charges with the included charger.

Android phone reviews
Is there a phone you’re interested in, but don’t see it recommended as one of our top picks? That’s fine—different users have different needs and preferences. Maybe another model is the best one for you. Take a look at our latest top reviews to see what else is out there.

Abigail Smith is an inventive person who has been doing intensive research in particular topics and writing blogs and articles on Printer Customer Support and many other related topics. He is a very knowledgeable person with lots of experience. If you’re not running A/V protection right now and you want more than what Windows Defender offers, this is a great buy.

10 burning Microsoft Surface

Look out Samsung Galaxy S11, iPhone 12, and Google Pixel 5: There’s a new kid in town—or at least there will be, by the time all of those phones launch in 2020. Microsoft on Wednesday gave us a sneak peek of the Surface Duo, its first smartphone since the ill-fated Windows Phone, and it’s definitely unique.

Something of a cross between a laptop and a Galaxy Fold, the Surface Duo is a device with more questions than answers. What we know for sure is that it runs Android and needs to be opened like a laptop to be used, but there are so many more things we need to know before it goes on sale late next year, like:

What’s the resolution of the Surface Duo displays?

The centerpiece of the Surface Duo is obviously the dual display. Microsoft revealed that the phone uses a pair of 5.6-inch screens. But that’s all we know about them. Are they 2K resolution like the Surface Pro X or Quad HD like the Galaxy Note 10+? Are they OLED or PixelSense IGZO screens? Are they 60Hz or 90Hz? Can you watch a movie full-screen and have it span across the hinge? Smartphone display tech has advanced in leaps and bounds since the days of the Windows Phone, so the Surface Duo needs to start with a killer screen.

What kind of processor will it use?

In its exclusive look at the Surface Duo, Wired noted that the unit it saw was powered by a Snapdragon 855 processor, the same found in today’s premium Android phones. That’s going to be outdated by next year, so clearly it’s just a stop-gap. But will it simply run the Snapdragon 865 (or whatever the latest chip Qualcomm releases is called)? Or will it follow the Surface Pro X and use a custom chip? Microsoft’s custom silicon would go a long way toward separating the Surface Duo from the pack, so the fact that Microsoft didn’t say either way during its reveal is intriguing.

How much storage and RAM is inside it?

Today’s phones can pack half a terabyte of storage and 12GB of RAM at the high end, and Microsoft clearly wants the Surface Duo to be a work-first device. A base model of 8GB RAM/128GB storage like the Surface Pro X seems likely, but we want to know what the maxed-out version is. We’ll take 16GB and at least 512GB, please.

Will it have a headphone jack?

We haven’t gotten a full 360-degree look at the Surface Duo yet, but from the pictures we’ve seen, we’ve yet to spot a headphone jack anywhere on the device. That’s not surprising—the Surface Pro X doesn’t have one, and the wireless Surface Earbuds just landed—but we’d still like to know for sure.

What’s the quality of the camera?

According to the pics we’ve seen as well as Wired’s report, the Surface Duo doesn’t have a rear camera. Rather, the selfie camera and the main camera are one and the same. But we don’t know anything about it. Will the final shipping product stick with a single camera or upgrade to a dual or triple array? Will it provide Windows Hello facial recognition? Can you take slowfies like on the iPhone? Obviously a tablet-quality camera won’t cut it here, so we’re very interested to see what the Surface Duo delivers.

Will it have 5G?

2020 is shaping up to be the year of 5G, with a new integrated Qualcomm modem, greater expansion of networks, and maybe even a 5G iPhone. So if the Surface Duo arrives without it, it could be a damper on an otherwise good phone.

What’s the battery life like?

Here’s the million-dollar question. With two screens to power, the Surface Duo is going to need some serious juice to keep running all day. We don’t know what kind of battery is powering Microsoft’s new phone. Samsung’s Galaxy Fold has set the battery benchmark for folding phones at better than 12 hours of actual use, so the Duo has its work cut out for it.

What kind of an Android skin does it have?

The most surprising thing about the Surface Duo—other than its very existence—is the OS it runs: Android, not Windows Mobile. But what flavor of Android will it run? It’s not coming out until next year, so presumably it will have Android 11 on board, but what kind of launcher will it have? And most importantly, will updates arrive on time? With the other Surface devices, Microsoft controls the whole stack. Android support adds an extra layer that has been known to delay things.

What will gaming look like?

Microsoft is promising support for the whole Play Store app library, but we didn’t see a much about games. With a clamshell design and two screens, the Surface Duo could be the device that truly takes Android gaming to the next level, with split-screen action, unique controls, and unique gameplay.

How much does it cost?

Of course, this is what we really need to know. The Galaxy Fold starts at $1,980 and the Surface Pro X clocks in at $999. So maybe in the middle? Time will tell, but the price could be the thing that makes or breaks the Surface Duo.

Microsoft Surface Laptop 3

Even before you can start talking about the new 15-inch Surface Laptop 3, or AMD’s custom Ryzen inside of it, you simply have to admit: Microsoft’s new all-metal Surface Laptop 3’s are gorgeous.

Full disclosure: I’m typing this on a Microsoft Surface Book 2, so there’s some justification for my love of shiny metal. And that’s where the Surface Laptop 3 starts: with metal options in Sandstone, plus Matte Black, Cobalt Blue and the traditional Platinum. Yes, the Alcantara fabric is still an option, but if you want a Surface Book-like option without the price, Microsoft has you covered.

The Surface Laptop 3 ships in two options: the traditional 13-inch form factor, and the new 15-inch option. But while the original Surface Laptop may have been priced affordably for students, the Surface Laptop 3 soars into higher budget ranges. The base prices are $999 for the 13-inch version and $1,199 for the 15-inch. A tricked-out 15-inch laptop costs a whopping $2,799—the same price as the MacBook Pro. However, both the memory and storage in the top-tier Surface Laptop 3 exceed the MacBook Pro’s.) The most expensive 13-inch Surface Laptop 3 is $2,399, $400 more than the most expensive MacBook Pro. Daaaaamn.

Though the Surface Pen can be used with the new Surface Laptop 3, that’s not really the point. They can also be used with the Surface Dial, though it’s a bit awkward to use while in laptop mode.

The keyboard’s fairly comfortable, with 1.3mm of travel. After checking the specs, we discovered why it didn’t feel quite as good: The key travel decreased from 1.5mm on the previous generation. In any case, the “feel” of a keyboard is largely subjective. The size of the trackpad is now 20 percent larger.

Internally, of course, what makes the Surface Laptop 3 so very intriguing is the new Ryzen chip inside of the 15-inch version, with—wait for it—the Ryzen 5 3580U Radeon Vega 9 Surface Edition. That’s a mouthful. My colleague Gordon Mah Ung offers an in-depth explanation of the new “Surface Edition” AMD Ryzen processors, but basically, it boils down to this: The Surface Edition chips have more on-die computational and graphics cores than AMD will offer other PC partners, making this technically a custom core.

We’d like to say that we noticed differences in each laptop’s performance, but the reality is that we didn’t have time to do much with them. We’ll have more to say if we’re able to test the units. So far, though, we’re liking what we’ve seen—as long as it’s not our credit cards footing the bill.

This convertible Acer laptop

Staples has a great deal on a lightweight, physically flexible laptop today. The Acer Spin 1 is just $150 with the checkout code 14408. That is a fantastic deal for a basic Windows 10 convertible laptop.

This version of the Acer Spin 1 features an 11.6-inch 1366-by-768 touchscreen. For the processor, it’s rocking the Intel Pentium Silver N5000, a quad-core CPU with a base clock of 1.1GHz and a boost of 2.7GHz. It has 4GB of RAM, and 64GB of onboard eMMC flash storage, as well as a microSD slot if you need to add more capacity.

The Spin 1 relies on Bluetooth 5.0 and 802.11ac Wi-Fi for wireless connectivity. There’s also 1 USB 3.0 port, 1 USB 2.0, and HMDI 2.0 out. Acer promises 10 hours of battery life with this clamshell, which is about standard.

As you can see, this is a relatively underpowered laptop, but for basic email, video streaming, and PowerPoint presentation or other Office-style productivity work, it should be just fine. Though we haven’t reviewed this particular model, it’s a steal at $150: This Acer Spin 1 version carries an MSRP of $330, and similarly configured Spin 1 laptops at other shops cost $100 to $200 more than this on-sale convertible at Staples.

Abigail Smith is an inventive person who has been doing intensive research in particular topics and writing blogs and articles on Printer Customer Support and many other related topics. He is a very knowledgeable person with lots of experience.

Microsoft’s Surface Pro 7

The new Surface Pro 7 is a little more than “another year, another iterative Surface Pro update.” In an event brimming with hot new reveals, the Surface Pro 7 added a much-needed upgrade to its familiar formula and little else—and that’s a good thing. Microsoft sold enterprise customers on the Surface Pro’s reliability and wide array of supporting hardware (such as the Surface Dock and various Type Cover keyboards), so the physical dimensions of this tablet-but-really-a-laptop can’t be rejiggered too vigorously.

Most notably, the Surface Pro 7 finally jumps on board the USB-C bandwagon, with the versatile modern connection joining the device’s USB-A and Surface Connect ports. It’s still a fairly limited port selection, but one that finally unlocks a world of accessories. Microsoft spent a big chunk of the presentation showing off a versatile workflow that tapped into the Surface Pen, a Type Cover, and various Microsoft programs that support the supplementary hardware—including Excel now. (Huzzah!)

Yeah, the focus here is definitely on business.

The Surface Pro 7 also includes a new studio microphone configuration. Microsoft says that they’ve been “placed perfectly and tuned for what’s coming from your mouth” rather than picking up ambient noise. The tablet also supports fast charging now, capable of filling your battery up to 80 percent in an hour.

The Surface Pro 7 will hit the streets on October 22, starting at $749. Preorders open today, so hopefully we’ll be able to update this article with more concrete chip specs soon.

Kami Indoor Camera review

The Kami Indoor Camera is loaded with advanced features including 1080p video, smart motion and audio detection, motorized pan and tilt, motion tracking, and dual-band Wi-Fi for just under $100. As such, it’s a significant departure from the dreadful Kami Smart Security Starter Kit and the merely mediocre Kami Wire-free Camera Kit.

Not everything works flawlessly here either, but the Kami Indoor Camera is a fairly polished product and worth considering if you want to sample some of the best features DIY security cameras have to offer without paying a premium price.

The Kami includes smart detection, meaning it can identify human movement and abnormal sounds, such as a baby crying, and automatically records video when sound or motion are detected. You get seven days of free rolling cloud storage for one year with purchase of the camera. After the year is up, the seven-day plan will cost you $5 per month or $50 per year. That’s probably plenty for most home users, but if you need more you can choose a 15-day plan for $7 per month or $70 per year, or a 30-day plan for $11 per month or $110 per year. For each of these plans, you can opt to enable motion-detected video only for up to five cameras, or continuous video recording for a single camera.

Setup and usage

The camera is operated with the Kami Home app, which supports all Kami-brand cameras, base stations, and sensors. Once you tap the add button, the app’s setup wizard and the camera’s voice prompter work together to guide you through the installation. The particulars are similar to those for most smart devices—plug the camera in, choose your wireless network and login, scan a QR code, and name the camera. The app has you confirm that you’ve heard each voice prompt before moving on to the next step, making for a butter-smooth setup.

When you launch the Kami app, it opens to screen displaying all your connected Kami cameras, each identified by name with an image capture of its most recent view. Under this are buttons for accessing the camera settings, a timeline of recently recorded video clips, and Kami’s various cloud subscription offers. You can share the camera feed with family or friends by tapping an arrow icon in the upper right.

Overall, the AI motion and sound detection worked well. I used the camera to monitor my dog while he was on extended crate rest, and I received smart audio alerts whenever he barked or howled. Smart motion detection was spottier. I unfailingly got human detection alerts when a person was in frame, but I occasionally got them when one of my cats was the only motion in view. Other times, the same cats would trigger a general motion alert. Regardless of who triggered the Kami, though, its motion tracking worked flawlessly, locking onto the person or pet and following their movement to capture a complete video record.

Surprisingly for such a feature-rich camera, the Kami doesn’t currently work with Amazon Alexa or Google Home. It doesn’t work with IFTTT, either, so smart-device interaction is limited to other Kami products.

Verdict

Considering its advanced feature set and year’s worth of free seven-day cloud storage, the Kami is a relative bargain at $99. Human detection alerts are clearly a work in progress and the lack of third-party-device smart home integration is missed, but both of those can and likely will be rectified in future updates. In the meantime, there’s plenty here to make the Kami a compelling option for security camera shoppers.

Abigail Smith is an inventive person who has been doing intensive research in particular topics and writing blogs and articles on Printer Customer Support and many other related topics. He is a very knowledgeable person with lots of experience. If you’re not running A/V protection right now and you want more than what Windows Defender offers, this is a great buy.